Frequently Asked Questions
Everything you need to know about your KUGOO electric scooter experience.
How long does shipping take for a KUGOO electric scooter?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days via our regional warehouses.
What is the warranty policy on KUGOO products?
We offer a 12-month limited warranty on main components such as the motor and battery, and a 6-month warranty on peripheral parts like chargers and controllers.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs are the responsibility of the customer unless the product is defective.
Are KUGOO electric scooters waterproof?
Most KUGOO models carry an IP54 water resistance rating, meaning they are protected against light splashes and dust. However, we do not recommend riding in heavy rain or through deep puddles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized financing options like Klarna or Affirm depending on your region.
How do I maintain my scooter battery for longevity?
To maximize battery life, avoid letting the battery drain to 0% frequently. We recommend charging it after every use and storing it in a cool, dry place if you plan to not use it for an extended period.